FAQ

Frequently Asked Questions (FAQ)

1. How do I book a hotel or rental?

You can browse our listings directly on the website. Once you find your preferred accommodation, click "Book Now" or "Enquire." Our Chinese-speaking customer service will contact you promptly to assist with the process.

2. What payment methods are accepted?

We support various payment methods including WeChat Pay, Alipay, UnionPay, Visa/Mastercard, and UK local bank transfers, ensuring convenience for both domestic and international users.

3. Can I cancel or modify my reservation?

Cancellation policies vary by hotel and property. Generally, free cancellation or modification is allowed within a certain timeframe before check-in. Please read the "Accommodation Policies" on the property page carefully when booking.

4. How do I contact support in an emergency?

Our support team is available 24/7. You can reach us anytime via the contact details at the bottom of the website, WeChat, or our emergency hotline.